Feature

Permission-Controlled Access

One platform, multiple audiences. Internal staff, distributors, dealers, and B2B customers each access only what is approved for their role.

Kiavi AI // Governance Matrix
Live isolation active

Internal Engineering & Operations

Full engineering blueprints, validation logs & pre-market CAD

Tier 0 (Root)

Authorized Distributors

Medical Systems • Hydraulic Series (Level 1-2 Specs)

Approved Role Scope

Regional Certified Dealers

Industrial Actuators • Maintenance Bulletins Only

Tier 2 Scope

B2B Institutional Clients

User Guides, Safety Data Sheets, Customer Troubleshooting

Tier 3 (Public)

All external outputs filtered against ISO-13485:2016 scope

SEC_HASH::0x8892F

Hierarchical isolation

Three levels of control.

Permissions operate at workspace, category, and content level.

WorkspaceCategoryContent Document

Precise filtering

Exactly what is approved.

Each audience sees exactly what is approved for them. Nothing more.

Distributor View: Tier-1 Specs Only

Semantic boundary

Search and AI respect it.

Kiavi AI draws only from content the user has permission to see.

Access-Filtered CitationsZero Leakage

Workflow architecture

Set permissions by audience

  1. 1

    Define your audiences.

    Segment channel groups: direct sales, tier-1 technical support, regional dealerships, and external OEMs.

  2. 2

    Set access at workspace, category, and content level.

    Apply granular rules down to specific assembly diagrams, training modules, or complete regulatory dossiers.

  3. 3

    Each audience searches and learns from only what is approved for them.

    AI queries dynamically synthesize answers strictly bound to the authenticated user's authorization envelope.

Audience Role Matrix

Configure cross-category permissions & test query views

Active Scope: Global Factory Ops

Medical Systems (Clinical)

Workspace > MedDevice Division > Spec-2026

Internal Only

Hydraulic Series H-400

Category > Heavy Machinery > Field Guides

Internal + Distributors

Industrial Actuators

Content Document > Calibration Standard v3.1

Dealers & B2B

Dynamic Preview: External Dealer Session

Isolated

> User query: "What is the torque spec on actuator mounting bolts?"

"The approved bolt torque for Model A-20 is 48 Nm ± 2 as specified in Service Bulletin SB-889. Proprietary alloy engineering telemetry has been omitted per role authorization."

Team enablement

One source of product truth for every team that depends on it

SalesCustomer-FacingServiceMaintenance DocsTroubleshootingShop Floor QATrainingCertified Learning

Strict R&D Firewalls across all channels

Internal R&D specifications, unreleased formulas, and patent-pending CAD layers remain invisible to external dealers while granting them full access to the operational guides they need.

Zero Data Cross-Contamination

Platform ecosystem

Explore related capabilities

AI Product Search

Your teams and channel partners ask questions in plain language. Kiavi AI searches only approved content they can access.

Learn more

Courses and Assessments

Build product training courses from your approved product knowledge. Assign learning by role.

Learn more

Verified Knowledge Management

Every piece of content has a named owner, an approval record, a version history, and a next-review date.

Learn more

Frequently asked questions

Yes. You set permissions by workspace, category, and content level, so each audience sees only what is approved for them.

Ready to give your teams verified product knowledge?

Deploy secure, role-governed product intelligence that scales effortlessly from precision manufacturing lines to global distribution.